Frequently Asked Questions

Welcome to the Moments Made Clear studio. Whether you are a family historian or a professional Photo Manager, we are here to help you clarify the stories behind your images.

Our Services and Processes

Unlike high-volume automated providers that rely entirely on algorithms, we act as a boutique artisan studio. While we use advanced tools for noise reduction, all final artistic decisions—restoration, colorization, and narrative resets—are made by human artists to ensure emotional fidelity and realism.
A Reset changes the "narrative context" of a photo. If you have a perfect photo of a loved one that is trapped in a distracting setting (like a hospital room, a cluttered office, or a parking lot), we move the subject to a natural, neutral environment. This keeps the likeness 100% true while removing the distractions that steal focus from the memory. See examples.
We prioritize "correct" over "fast." We typically dedicate approximately 5 business days to hand-crafting each narrative restoration. Rush options are available, but we believe excellent work requires time.
No. We are a strictly digital-only service. We do not have facilities to track or store physical media. Please do not mail physical photographs, negatives, or slides to us, as we cannot accept liability for them. We recommend scanning your photos at 600 DPI for the best results.

Pricing & Guarantees

We stand behind our craftsmanship with a Process-Based Satisfaction Guarantee.
1. We provide watermarked proofs for your review.
2. If the initial proof isn't perfect, we offer up to three (3) rounds of revisions at no extra cost to adjust details, color, or likeness.
3. If we still cannot meet the agreed-upon vision after these revisions, we will issue a 100% refund.
Our "Reset" service involves artistic interpretation. If you identify a technical flaw (e.g., "The lighting looks off"), that is covered by our guarantee. However, if you change your mind about the concept after work has begun (e.g., swapping a forest background for a beach), this is considered a "Change of Scope." In this case, a new order or a partial "Kill Fee" may apply to cover the artist's labor.
We bill upon project completion. You will receive a watermarked low-resolution proof to review. Once you approve the final work, we issue the invoice. High-resolution, un-watermarked files are released only after payment and final approval.

For Photo Managers & Professionals

Yes. We act as a behind-the-scenes partner for Photo Managers. Partners receive a discount off our Retail Reference Rates, allowing you to retain a margin or pass the savings to your client. Please request our Partner Guide for full details.
Absolutely not. We operate with a Privacy First Policy. Unlike volume labs, we will never publish, share, or use your client's "Before and After" images on our website or social media without your explicit, written consent. Your archives remain confidential.
You (or your client) retain full copyright ownership of the original image. You grant us a limited license solely to edit the image for the order. We claim no ownership over your memories.
Yes. We can deliver unbranded, high-resolution files directly to you, allowing you to present the restoration as your own premium service. Alternatively, you can refer clients to us directly, and we will handle the coordination while protecting your referral relationship.

Technical & Privacy

During the collaboration phase, we send low-resolution watermarked proofs. Upon final approval and payment, you will receive a secure download link for the high-resolution, un-watermarked digital files.
Yes. We retain a secure backup of your restored files and "Work in Progress" data for six (6) months after delivery. This serves as a safety net in case of data loss on your end. After six months, files may be permanently deleted to ensure privacy.
We reserve the right to refuse any order. We will not process content that includes illegal acts, hate speech, or non-consensual sexual content.